Revision Policy
At Assinoq, we stand behind our work with a 100% satisfaction guarantee. If the delivered assignment does not fully meet your expectations or align with the original instructions, we are committed to making it right — at no extra cost within the allowed scope.
- Free Revisions: You are entitled to up to 2 free revisions within 7 days of the initial delivery date.
- Scope of Revisions: Changes must be based on the original instructions provided during order placement.
- How to Request: Contact support or add clear comments directly in the delivered document highlighting the required adjustments.
- Turnaround Time: Most revisions are delivered within 24 hours. Complex changes may take up to 48 hours.
- Out-of-Scope Requests: Any changes beyond the original scope or additional revisions (beyond 2) will be treated as a new order and may involve extra charges.
- Pro Tip: Provide clear, detailed instructions at the time of ordering to minimize the need for revisions and get the best results faster.
Order Cancellation & Refund Policy
We understand that circumstances can change. Our refund policy balances fairness to you with respect for the time and effort of our expert writers.
- Full Refund (100%): If you cancel within 2 hours of placing the order (and no writer has been assigned).
- Early Cancellation (90% Refund): Cancellation requested before a writer is assigned to your project.
- After Writer Assignment (40% Refund):If you cancel after a writer has been allocated and has begun research/work.
- Non-Refundable Cases: Super Express / Urgent Orders — due to immediate resource allocation and priority handling.
- Payment & Delivery: Full payment is required before we release the final document. All refunds are processed back to the original payment method within 5–7 business days.
Important: All cancellation requests must be made through our
support system. Verbal requests are not accepted.
Questions about our policies?
We're here to help — contact us anytime.